Škoda claims second place in the 2008 JD Power & Associates Customer Satisfaction Survey

• Škoda second in prestigious survey

• 13th successive year for Škoda in the top five

• Škoda Octavia ranked fourth overall

Škoda owners are so happy with their cars that they have placed the manufacturer second in the 2008 JD Power & Associates Customer Satisfaction Survey. The company has now featured in the top five of the survey for 13 years in a row.

After placing joint second in the 2007 survey, Škoda was the clear runner-up this time, with a total customer satisfaction index (CSI) of 84.6 per cent. Only premium car maker Lexus beat Škoda's impressive performance. Outstanding products and first-class service from the Retailer network helped the company to achieve yet another impressive ranking.
'Ownership experience' plays an important part in the survey and an excellent performance by our Retailers in the 'dealer service' category helped the brand to score highly in this sector.

Škoda UK Director Robert Hazelwood said: “This result clearly shows how important customer satisfaction is to Škoda. Through inventive design and the highest production standards, we aim to build cars that make our customers as happy as possible. This commitment, and the efforts of our retailers in providing outstanding sales and aftersales service, help to make Škoda the Manufacturer of Happy Drivers.”

In addition, Škoda's Octavia won the small family cars' section with a CSI of 85.2 per cent – the second year in succession that the car has achieved this feat. The Octavia was placed joint fourth overall. According to What Car?, the Octavia scored highly for reliability, performance, ride, handling, space and running costs.

In the supermini class, the Škoda Fabia placed third, and finished ninth overall. The Fabia, which scored 84 per cent in the survey, was particularly praised for its reliability, exterior styling and solidly built cabin.

New California. The California is the modern incarnation of the classic VW Camper Van, perfect for the upscale camper and weekend surfer. Based on the Caravelle, it is a full factory-designed and produced vehicle rather than a conversion and comes with VW's 2.5-litre TDI engine with two different power ratings, 128 and 171bhp.
Prices start at £35,162 and you do get a well kitted-out, fully functional touring home that can accommodate a family of four pretty comfortably, so if weekends away in the great outdoors are your thing, it'll suit you down to the ground. View the California In our Riverside Park showroom now.

Triumph Birmingham

On Saturday 29th March 2008, timed to coincide with Triumph’s national ‘Urban Sports Weekend’, Triumph Birmingham opened the doors to its first customers at a new flagship store at Trident Retail Park in Birmingham. Able to display more than 75 motorcycles and over £50,000 worth of clothing, the 840m2 store is Triumph’s largest outlet in the world.

Designed to the latest ‘Triumph World’ retail standards the store oozes style and is the second venture with Triumph Motorcycles by Northampton-based motor group Autohaus Ltd. “We opened our first motorcycle store, Pure Triumph, in Wellingborough three years ago” said Managing Director, Adrian Pulford “and when the opportunity came to open this flagship store in Birmingham, we jumped at it.

Pure Triumph in Wellingborough, at 300m2 already described as Triumph’s flagship store, won the R.A.T. (Riders Association of Triumph) ‘Store of the Year’ in 2006 and was runner-up for ‘2007 Store of the Year’. “We come to Birmingham after 3 great years as Triumph dealers” continued Adrian “and we know what our customers demand from us. My team at Triumph Birmingham are handpicked by me to deliver in Birmingham just as we have in Northants”.

Mike Gething, Brand Manager of the new store has a wealth of experience in the retail motorcycle industry and he has found a team of like-minded people to deliver the very best levels of service to Birmingham customers. “The store is awesome of course,” says Mike “but we’re only as good as our people and we mean to impress with our customer experience right from the start”.

Triumph Birmingham will hold a ‘VIP Launch’ event on the evening of 24th April 2008 and they expect to attract around 500 guests. Hosted by Steve Parrish, there will be many special attractions, guest appearances, custom Triumph’s, 2008 range Fashion Show (with 10% off all clothing) and great prizes in a free draw. “I hope that our launch party will set the scene for many years of success with Triumph in Birmingham” said Adrian Pulford “and I am sure everyone who attends will remember it for quite a while!”

Triumph Birmingham
Unit 2, Trident Retail Park
Watery Lane, Middleway
Birmingham
B9 4EH

T: 0121 766 4940
E: info@puretriumph.co.uk

www.puretriumph.co.uk

Volkswagen adds two new Coupes to the range.

New Scirocco. VW’s Sports Coupe is back! Revealed to the public at the recent Geneva Motor Show, the new Scirocco is a modern

take on the classic sports coupe of the same name that was discontinued fifteen years ago. The new Scirocco is a four-seater with

individual bucket seats incorporating built-in headrests, to maximise comfort levels.

The car will go on sale with a 2.0-litre turbocharged engine delivering just shy of 200bhp – the unit first seen in the Golf GTI. You’ll be able to choose from a manual

gearbox or VW’s highly-rated twin-clutch semi-automatic, both with six speeds.

Passat CC. The all new Passat CC hasnow been officially unveiled. Available from latesummerthe stunning Passat CC four doorfourseater coupe will come with a choice of 3 petrol engines and two diesels. Occupants of the CCwill benefit from four individual sports seats, with the rear pair separated by an armrest that doubles as a storage area.

Other striking aspects of the design are a panoramic sunroof, an electrically controlled rear window screen and a choice of three leather steering wheel designs. In addition,standard safety equipment includes eight airbags and stability control. The Passat CC is available to order now.

VAN MOVERS. On July 16th our Van Service Centre successfully completed its move from Hardingstone to the new workshop and reception at our Embankment premises in Wellingborough. After-sales Manager Richard Hills has overseen the transition and his team are now flat out in their newly equipped workshop looking after your vans.

STREETWISE. On the weekend of 11th – 12th August Pure Triumph introduced the new urban sports middleweight the 675cc ‘Street Triple’. This fantastic bike joins Triumph’s superb range and adds another class leader to the pack. Test ride our demo soon – it’s awesome (and fantastic value).

MAZDA CROSSOVER. The new CX7 is in our Mazda showroom now. This unique 4x4 is so good looking you’ll think it’s a sports car, and when you test-drive it you’ll know it! Powered by a 2.3 litre turbo engine producing 258bhp, this is one SUV that delivers zoom-zoom from the off.

PIECE OF CAKE. Our Skoda showroom has been so busy since the TV ad for the new Fabia broke. The ad featured real bakers making an edible Fabia from cake with the punch line “it’s full of good stuff”. Skoda call themselves ‘manufacturers of happy drivers’ and when you test-drive the new Fabia you’ll see why. The brakes are a bit spongy though (joke!).

NEW TWO. The amazing new Mazda 2 is launched on 8th September 2007. With its agile handling, great performance, dynamic design and outstanding fuel-efficiency the new Mazda 2 will leave other compact cars trailing behind. Book your test drive now.

CLICK FOR INFO: info@autohausgroup.com